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Help

Welcome to the Help page of FriesianHorseWorld.com! Here you will find answers to frequently asked questions and instructions to make your experience on our site as smooth as possible. Choose a topic below to learn more:

 1. Registration and Account Management

  • How do I create an account?
    To create an account, click on the "Register" button at the top right of the homepage. Enter your personal details, accept the terms and conditions, and confirm your registration via the link in the email you receive.
  • How do I change my account details?
    Log in and go to your profile page. Here you can easily change your personal details, such as your email address, password, and profile information.
  • How do I delete my account?
    Would you like to delete your account? Send us an email at This email address is protected from spam bots. JavaScript must be enabled to view it.and we will help you further.

2. Placing and Managing Advertisements

  • How do I place an ad for my Friesian horse?
    Log in to your account and click on "Place ad" in the menu. Fill in the required information about your horse, add photos, and select the appropriate category.
  • How do I edit or delete my ad?
    Go to "My ads" in your account to make changes or delete ads.
  • What information should I include in my ad?
    Make sure your ad includes a detailed description of your horse, including age, gender, pedigree, training, and any awards. Add high-quality photos for better results.

3. Search for Friesian horses, products, services, and semen

  • How can I search?
    Use the search bar on the homepage and refine your search by applying filters such as price, location, age, and gender.

4. Buying on FriesianHorseWorld.com

  • How do I purchase something via the website?
    Contact the seller via the contact options on the advertisement page. FriesianHorseWorld.com facilitates communication between buyer and seller, but the purchase takes place outside the website.
  • What should I do if I encounter a problem with a seller?
    If you have problems with a seller, we recommend contacting them directly first. If that doesn't work, please contact our customer service for advice.

5. Selling on FriesianHorseWorld.com

  • How can I sell successfully?
    Make sure your ad is complete and attractive. Include all relevant details and upload clear photos. Price your product, service, or horse fairly and respond quickly to questions from potential buyers.
  • Are there any costs associated with placing an advertisement?
    The first 7 days are free, after which FriesianHorseWorld.com offers various advertising packages. Please see our rates page for more information.

6. Security and Privacy

  • How do I protect my account?
    Use a strong password and change it regularly. Never share your login details with others. FriesianHorseWorld.com uses encrypted connections to protect your data.
  • How do I report suspicious activity?
      Have you seen a suspicious message or a dubious advertisement? Please contact us at This email address is protected from spam bots. JavaScript must be enabled to view it. and we are investigating it further.

7. Frequently Asked Questions (FAQ)

  • How can I advertise my horse, product, or service outside the Netherlands?
    Our website is international. Make sure you clearly state in which countries you are willing to sell.
  • What is the best way to make my ad stand out?

8. Troubleshooting

  • I can't log in. What now?
    Check that you are using the correct email address and password. Click on "Forgot your password" to request a new password if you have forgotten it.
  • I haven't received a confirmation email. What should I do?
    Check your spam folder to see if the email has ended up there. Still haven't received an email? Please contact our customer service department.
  • How do I contact customer service?
     For all questions and problems, please contact our support team via This email address is protected from spam bots. JavaScript must be enabled to view it..

9. Rules and Conditions

  • What are the terms of use for FriesianHorseWorld.com?
    Read our privacy and cookie policy and our disclaimer to understand how the website works and how we protect your data.
  • What are the guidelines for posting ads?
    Make sure your ads comply with our guidelines. Do not post misleading or inaccurate information.

 

Do you need more help?
If your question has not been answered, please feel free to contact our customer service department at This email address is protected from spam bots. JavaScript must be enabled to view it.We are happy to help you!